Based on the prevailing COVID-19 pandemic and lockdown situation, deliveries of the orders will be delayed. Free global shipping on the orders over USD 99.



The dress that I am planning to buy is sleeveless and comes without a trouser and stole. What should I do now?

We regret to inform you that we do not provide any extra materials for the items that are shown on

How do I make a purchase?

Shopping at is simple:

-If you know what you’re looking for, use the WOMEN, MEN, and KIDS links. You can also shop by browsing directly by designer.

- Once you have found an item, click on the 'ADD TO CART’ button.

- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top right hand corner of the page. You can use the 'REMOVE' icon to delete items from your shopping bag.

- Click on 'PROCEED TO CHECKOUT' to complete your order.

Do I need to set up an account to place an order?

No. You can order items without creating an account. You just need to click the 'CHECKOUT AS GUEST' button during checkout.

I've forgotten my password. What should I do?

If you have forgotten your password, head to the ‘SIGN IN/REGISTER’ icon on the top right hand corner, and click 'FORGOT PASSWORD' for instructions.

Which size should I choose?

All products are sold by the sizing scheme used by UPS. But as sizes can vary greatly by design, we have provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit - simply email for advice.

Is it safe to use my credit card online at

At, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

Why is my order marked as 'Payment Review'?

To avoid the risk of fraudulent transactions, all the orders and payments are reviewed by our online risk/fraud dept. Once your payment is approved, you will receive a notification via email and your order will be marked as 'Paid' automatically. The review process usually takes around 4-48 hours.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Can I track my order?

Once your payment has been made successfully, you will be able to track your order instantly through online delivery tracker. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting TRACK ORDER.

Where is my order?

We aim to dispatch all orders within 12 hours. Estimated delivery times are to be used as a guide only, is not responsible for any delays caused by destination customs clearance processes.

Can I order a product as a gift?

We can deliver to addresses other than the address associated with your payment card. We're sorry but we don't offer a gift wrapping service at the moment.

Can I order online and collect in store?

Yes, you can place an order online and have it collected from your store.

How are your products priced?

Our prices are listed in USD. However, you may have the price change by using the price converter on the top of the page.

How can I contact customer services?

We hope that our FAQs and help pages will provide the answers to your questions, but if you can't find what you're looking for our Customer Services team will be happy to help. Customer Services can be contacted by phone, live chat or email. Please visit the bottom of the page for the contact details.

How do I cancel my order?

Once your order has been placed, it is not possible to cancel it before delivery.

How do I return an item?

Please click here for details of how to return items.

How long will it take?

While placing an order, an estimated delivery date is shown to you for your reference purposes. For latest delivery information please see our Shipments page.

How much does delivery cost?

Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process.

I e-mailed customer services, but I haven't had a reply.

Please allow at least one working day for us to deal with your query. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add to your list of friends.

I've seen an item in store, and I want to order it from the website.

We stock the majority of the Al-Karam Studio range online, we also have some online exclusive ranges that won't be found in stores.

My order hasn't arrived.

Your delivery should take no longer than 2-5 working days after the day you place your order. You can track your order directly through UPS online delivery tracker from the link on your order dispatch email. If you cannot find your parcel details, or you have another query, we will be happy to help you. You can contact customer services by telephone, live chat or email.

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.

What happens if you can't deliver to my address?

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

Why do I need to give you an e-mail address?

We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.